Client Support

How can we help you?

Client Support We strive to make support as easy and well organized as possible for you. Please use the following contact information for technical support requests only.

Client Support

Client Support

Welcome to our Client Support  At Hedera, we are committed to providing exceptional support to ensure that your technology operates smoothly and efficiently. Whether you are facing technical issues, need guidance on our services, or have general inquiries, we are here to help.

Contact Us

Support Channels

We offer multiple channels for you to reach our support team:

Phone Support: Call us at +971509821996 for immediate assistance during our business hours (Monday to Friday, 9 AM – 5 PM).

Email Support: Send us an email at info@hederatech.us We aim to respond within 24 hours.

Live Chat: Use the live chat feature on our website for real-time assistance from our support agents.

Support Ticket System: For non-urgent issues, please submit a support ticket through our Support Portal. This allows us to track your request and provide timely updates.

Frequently Asked Questions (FAQs)

Frequently Asked Questions

A cloud rendering service is a platform that allows users to offload their rendering tasks to powerful remote servers hosted in the cloud. It eliminates the need for users to rely solely on their local hardware for rendering, providing access to vast computational resources and accelerating the rendering process.
Cloud rendering services work by leveraging the distributed computing power of remote servers. Users upload their rendering files and specify their rendering settings through the service’s interface. The service then processes the rendering job on its servers, utilizing parallel processing and advanced algorithms to accelerate the rendering. Once the rendering is complete, users can download the finished output.

Cloud rendering services offer several benefits, including:

  • Enhanced scalability, allowing users to scale their rendering resources up or down based on project needs.
  • Faster rendering times, thanks to the utilization of powerful server clusters.
  • Cost efficiency, as users only pay for the resources they utilize, without the need for expensive local hardware investments.
  • Collaboration capabilities, enabling seamless teamwork and real-time feedback among artists and stakeholders.
  • Improved security and reliability, with robust measures in place to protect rendering assets and ensure uptime.
Cloud rendering services are versatile and can be used across various industries, including gaming, animation, visual effects, architecture, product design, and more. Whether you’re creating high-quality game cinematics, photorealistic architectural visualizations, or stunning animated sequences, a cloud rendering service can cater to your rendering needs.
Hedera cloud rendering service prioritize data security. They employ encryption, access controls, and redundant backups to protect your rendering assets. Additionally, reputable cloud providers adhere to stringent security standards and compliance regulations to ensure the safety and confidentiality of user data.
The software and file formats supports popular 3D rendering software such as Autodesk Maya, 3ds Max, Blender, Cinema 4D, and file formats like OBJ, FBX, and Alembic.
To get started, you typically need to sign up for an account on the cloud rendering service provider’s website. Once registered, you can upload your rendering files, specify rendering settings, and submit your job through the provided interface. The service will then process your job on their servers, and you can monitor the progress and download the finished renders when they are ready.
The cost of a cloud rendering service depends on factors such as the complexity of your rendering job, the duration of the rendering process, and the amount of computational resources utilized. Most cloud rendering service providers offer flexible pricing models, including pay-as-you-go options, where you are billed based on the resources consumed. It’s advisable to consult the pricing information provided by the service provider or reach out to Our sales team for detailed pricing information.

Call us at:

+971509821996

Email us:

info@hederatech.us

For more question:

Check our FAQ page
Contact us

Partner with Us for Comprehensive IT

We’re happy to answer any questions you may have and help you determine which of our services best fit your needs.

Call us at: +971509821996
Your benefits:
  • Client-oriented
  • Independent
  • Competent
  • Results-driven
  • Problem-solving
  • Transparent
What happens next?
1

We Schedule a call at your convenience 

2

We do a discovery and consulting meting 

3

We prepare a proposal 

Schedule a Free Consultation